Elizabeth Katunge
@elizabethkatunge
Hospitality professional specializing in luxury F&B service, guest relations, and fine-dining experiences.
KenyaWhat I'm looking for
I am a dedicated hospitality professional with four years of specialised experience delivering premium food and beverage services within luxury resorts and high-volume hotels. I combine rigorous HACCP food-safety standards with personalised villa and fine-dining service for international clientele, consistently achieving exceptional guest-satisfaction ratings.
My hands-on experience includes formal multi-course silver service for VIP parties, inventory and waste-reduction improvements, and upselling premium beverages to increase average checks. I have successfully coordinated distributed service across resorts and executed private events while mentoring junior staff to maintain consistent luxury standards.
I hold a Bachelors in Hospitality and Hotel Management and am proficient with industry tools such as Micros and Simphony POS, Oracle NetSuite, and mobile ordering platforms. I seek to bring my attention to detail, guest-focused ethos, and operational reliability to an international server role in luxury service environments.
Experience
Work history, roles, and key accomplishments
Luxury Server
Msambweni Beach House, Private Villas & Apartments
Sep 2024 - Present (1 year 5 months)
Delivered bespoke F&B service to luxury villa guests, achieving a 98% guest satisfaction rating and managing formal multi-course service for VIPs up to 20 guests while reducing mini-bar waste by 12%.
Restaurant Server
Bahari Beach Hotel
May 2023 - Jul 2024 (1 year 2 months)
Processed high-volume orders with 100% POS accuracy, executed buffet service for conferences up to 200 attendees, reconciled daily cash totals of $1,500+ with zero discrepancies and increased average check by 10% via upselling.
Server
Travellers Beach Hotel & Club
Feb 2022 - Jul 2022 (5 months)
Supported large-scale events and weddings, mastered 40+ dish menu and wine pairings within two weeks, ensured dietary/allergy compliance with 100% safety and met room service 20-minute delivery targets.
Education
Degrees, certifications, and relevant coursework
Chuka University
Bachelor of Hospitality and Hotel Management, Hospitality and Hotel Management
2020 - 2023
Completed a Bachelor's degree in Hospitality and Hotel Management with focus on luxury service standards and food & beverage operations.
Availability
Location
KenyaAuthorized to work in
Job categories
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