Elizabeth Hope

I’m an ambitious, outgoing, fast-learning worker who connects with people quickly and keeps things moving. I’ve built my career around answering questions, resolving concerns, and following through until the issue is truly handled.

Most recently, I supported the underwriting process by managing a large number of internal and external calls, identifying customer needs, and providing accurate information within regulatory time frames. I coordinated policy information, communicated vital details to underwriters and management, and completed follow-up work with callers, insureds, and brokers to secure the right paperwork.

Before that, I worked as a Sales Associate and handled inbound/outbound communication, quoting, and order/shipping paperwork. Earlier, I provided call center support for Fed-Ex Express—tracking packages, contacting carriers, and delivering strong customer service—backed by assessments in reliability, customer focus, data integrity, QuickBooks, and Microsoft Excel.