Looking for a job

Elisa Lucky

@elisalucky

Message

I deliver remote customer support, research, and reliable client-focused solutions.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support customers, resolve issues efficiently, use digital tools and reporting, and contribute reliably within a global team.

I've provided remote customer support in microfinance through phone, email, and chat, managing inquiries, complaints, CRM documentation, reporting, and follow-ups while maintaining response and resolution standards.

At CARITAS Abuja, I maintained 95% data accuracy while researching, organizing, and analyzing qualitative and quantitative information. I prepared reports, briefs, and presentations, and edited content for clarity, consistency, and accuracy.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Representative

Microfinance

Jan 2025 - Apr 2026 (1 year 3 months)

Provided virtual customer support via phone, email, and chat platforms, maintaining high response time and resolution rate standards. Managed client complaints and inquiries professionally, utilizing CRM tools for reporting and case documentation.

Remote Customer Support CRM Complaint Resolution Client Communication Time Management Data Entry Reporting

Research Specialist/English Writer

Caritas Abuja

Jun 2023 - Dec 2024 (1 year 6 months)

Conducted comprehensive research using academic, industry, and online sources, maintaining 95% data accuracy. Prepared research reports, briefs, and presentations for stakeholders, and edited content for clarity and accuracy.

Research Data Analysis Report Writing Editing Proofreading Content Creation Stakeholder Communication