At SevenRooms, I represented APAC in global go-to-market discussions and led the rollout of tools, resources, and templates to support customer success and retention. I managed enterprise and mid-market clients contributing $200K+ in monthly recurring revenue, achieving 120% average net revenue retention.
At Quandoo, I led APAC rollout and enablement initiatives, developing SOPs and training frameworks that drove 109% average KPI attainment month-on-month. I also led CRM integration projects for strategic partners and managed a team of eight.
As a freelance digital strategist, I advise hospitality and tourism businesses on digital strategy and marketing systems, including go-to-market planning and tool rollouts. In AI trainer project work, I evaluate and train model responses for accuracy, tone, and safety using structured feedback and RLHF ranking.
