breno paulino de araujo

I’m a Customer Support Specialist with 2+ years of experience in high-volume call center and insurance environments. I handle 60+ daily customer interactions across chat, email, and phone while staying focused on key performance metrics like CSAT, NPS, and FCR.

I support customers throughout the insurance claims process, explaining complex information in a clear, customer-friendly way. In sensitive, high-stress situations, I bring empathy and professionalism to every interaction, helping customers feel heard and guided.

I’m strong in troubleshooting and problem solving, investigating and resolving issues efficiently. I use active listening and structured ticket management to ensure cases move forward and customers get timely outcomes.

I work comfortably with CRM and help desk tools, including Zendesk, HubSpot Service Hub, Salesforce Service Cloud (Basic), Freshdesk, and Intercom. I’m motivated by continuous improvement in customer experience and delivering clear, effective communication from first contact to resolution.