Open to opportunities

elias sjoerds

@eliassjoerds

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Multilingual Sales and Customer Success Consultant delivering revenue growth and long-term client retention.

Philippines

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What I'm looking for

I’m looking for a role where I can use consultative selling and customer success to grow revenue, strengthen long-term client relationships, and deliver exceptional hospitality/tourism experiences in a multicultural, customer-first environment.

I’m a multilingual Sales and Customer Success professional with a consultative approach to Business Development, built on cross-cultural communication and long-term Account Management. I convert enquiries into sales, improve Customer Retention, and create exceptional customer experiences across hospitality and tourism.

In my recent roles, I’ve designed customized travel itineraries based on client preferences and budgets, coordinated accommodations and logistics, and acted as the primary point of contact throughout the customer journey. I also provided remote helpdesk and customer support, documenting interactions in CRM systems and escalating complex issues for timely resolution.

Earlier in my career, I led front desk and guest relations operations, managed reservations and guest activity bookings, and resolved guest concerns while maintaining high satisfaction. I bring 20+ years of consultative sales and customer relationship management experience, plus hands-on operational leadership and customer-focused communication—from sales and appointment setting to market research and outbound campaigns.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Consultant

Current

Self-Employed

Jun 2024 - Present (2 years 2 months)

Designed customized travel itineraries based on client preferences and budgets. Coordinated accommodations, transportation, and excursions while providing proactive customer support across the travel journey.

Itinerary Coordination Customer Success Client Relationship Management Account Management CRM Systems Transportation Coordination Excursion Coordination Scheduling Invoicing

Operations Manager & Guest Relations

Apo Dive Resort

Nov 2019 - Jul 2024 (4 years 8 months)

Managed guest reservations, activity bookings, and travel arrangements for international visitors. Coordinated with hospitality and operations teams, resolved guest concerns, and promoted excursions and additional services.

Activity Booking Travel Arrangements Front Desk Operations Guest Relations Customer Service Issue Resolution

Bilingual Customer Support Representative

OP360

Aug 2022 - Jul 2023 (11 months)

Provided remote helpdesk support for German- and English-speaking customers via phone and email. Resolved account, billing, and service inquiries, documented interactions in CRM systems, and escalated complex issues for specialist handling.

Remote Support Customer Support Phone Support Email Support CRM Systems Billing Support Microsoft Teams Zoom Google Workspace Microsoft 365 Live Chat

Operations & Customer Success Center Manager

Indo Divers

May 2014 - Oct 2019 (5 years 5 months)

Managed daily operations of an international dive and tourism center, including reservations, scheduling, staff coordination, and customer service. Supported business growth by improving operational efficiency and customer retention while maintaining safety and service quality standards.

Dive and Tourism Operations Reservations Scheduling Staff Coordination Customer Service Customer Retention Operational Efficiency Service quality Remote Collaboration ChatGpt Microsoft Copilot

Dive Instructor & Sales Specialist

Aquanauts (Koh Phi Phi)

Jan 2010 - Jan 2014 (4 years)

Handled front desk operations and reservations while delivering customer onboarding and activity briefings. Supported sales and booking activities, converting enquiries into confirmed bookings and maintaining high guest satisfaction.

Dive Instruction Front Desk Operations Reservations Customer Onboarding Sales Support Booking Support Customer Satisfaction

Market Research & Communications

Czaia Market Research

Jan 2009 - Jan 2014 (5 years)

Conducted market research and customer interviews and documented customer feedback. Produced reports and supported outbound communication campaigns for clients.

Market Research Report Writing Outbound Communications

Operations Manager & Team Leader

Lembongan Dive Adventures

Jan 2009 - Jan 2010 (1 year)

Led business operations with accounting support and supervised team members with daily scheduling. Coordinated customer bookings and supported sales and business administration to strengthen customer retention through relationship-building.

Operations Management Accounting Support Team Leadership Scheduling Sales Support Business Administration Customer Retention Relationship Building

Outbound Sales & Appointment Setter

Payment Solutions Company

Jan 2004 - Jan 2005 (1 year)

Generated qualified appointments through outbound sales activities. Identified customer needs, presented solutions, and maintained sales records with follow-up activities.

Outbound Sales Appointment Setting Lead Qualification