ElHadji massamba THIAM

Delivered support for enhanced end-to-end payment platforms and promoted emerging financial technology solutions for Incomm Payments USA-Canada. Actively listened to customers to fully understand requests and address concerns.

Traded financial assets including cash, stock, commodities, currencies, and cryptocurrencies. Demonstrated expertise in financial markets and asset management.

Actively listened to customers to fully understand requests and address concerns. Diffused challenging situations using conflict management techniques and prepared orders to deliver excellent presentation and quality standards.

Proactively upsold additional products and services during calls, based on client feedback and requirements. Resolved requests simultaneously with strong multitasking, including phone, web chat and email enquiries.

Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies. Generated monthly and annual sales reports to determine growth and areas requiring improvement.

Answered questions comprehensively to gain client's confidence and reviewed day-to-day client transactions to identify areas of improvement. Responded to client's communication within one business day to maintain satisfaction.

Reported project status and financial updates to stakeholders and collected feedback. Identified future capacity and capability needs for successful project planning.

Strategically planned shift schedules, processed holiday requests and granted leaves to optimize labour costs and productivity. Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners.

Actively listened to customers to fully understand requests and address concerns. Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

Performed administrative tasks, document management and report development for inter-departmental use. Handled client correspondence and internal communications in a professional manner.

Generated quarterly financial reports to detail company revenues and expenses. Prepared quarterly tax returns and reviewed submitted documentation with auditors.

Handled daily office activities, including data entry and database auditing, maintaining smooth operations. Offered high levels of administrative support to managers, ensuring smooth running of company operations.

Focused on advanced concepts in business administration and project management, preparing for leadership roles in various industries. Developed skills in strategic planning, financial analysis, and organizational leadership.

Gained foundational knowledge in business administration and project management. Studied core business principles, project lifecycle management, and administrative procedures.

Completed secondary education with a focus on Economics and Social Sciences. Acquired a strong understanding of economic principles and social structures.