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Markjames Balino

@markjamesbalino

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Ambitious Communication graduate with expertise in expense processing.

Philippines

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What I'm looking for

I am seeking a responsible role that allows me to utilize my skills and contribute significantly to the company's success.

I am an ambitious Communication graduate with a strong background in leadership, banking, financial management, event planning, hosting, and public speaking. With over 10 years of experience at JPMorgan Chase & Co., I have developed a robust skill set that includes expense processing, vendor management, and operational excellence. My role as a Project Lead for Commercial Banking’s Risk & Control Champions has honed my ability to lead teams and manage complex projects effectively.

Throughout my career, I have consistently demonstrated my commitment to excellence. As a Subject Matter Expert in Travel & Expense reports, I ensure compliance with the Firmwide Sponsorship & Charitable Donation Standards while facilitating training sessions for new hires. My achievements include receiving the Operations Sr Specialist I Culture Carrier Award and being recognized as a Bayani Awardee at JPMorgan Chase & Co. These accolades reflect my dedication to delivering results and contributing to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Expense Processing Specialist II

Current

JPMorgan Chase & Co.

Jan 2022 - Present (3 years 5 months)

Spearheaded the Risk & Control Champions project for Commercial Banking, demonstrating strong leadership and in-depth knowledge of financial processes. Managed and processed travel and expense reports, sponsorships, and donations, ensuring compliance with firm-wide standards.

Expense Management Concur Invoicing Financial Reporting Project Management Due Diligence Training Delivery Vendor Management

Operations Sr Specialist I

JPMorgan Chase & Co.

Jan 2021 - Present (4 years 5 months)

Obtained and processed homeowners insurance documents for mortgage applications, ensuring all company requirements were met. Verified employment and income information for home mortgage loan applicants, satisfying underwriter conditions and income qualifications.

Data Management Compliance Customer Service

Bancassurance Executive

BPI-Philam Life Assurance Corp.

Jan 2017 - Present (8 years 5 months)

Managed a team and oversaw insurance sales across assigned bank branches, consistently achieving sales targets. Provided excellent customer service and after-sales support to BPI clients, handling refunds, claims, and policy upgrades.

Customer Service Sales Reporting Team Management Financial Products Banking Operations

Collections Service Representative

Alorica, Inc.

Jan 2016 - Present (9 years 5 months)

Assisted customers with outstanding payments and resolved collection inquiries, acting as a consultant to clients. Managed receivables and addressed customer questions and complaints effectively.

Collections Customer Service Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

New Era University

Bachelor of Arts, Mass Communication

Ambitious Communication graduate with a strong background in leadership, banking, financial management, event planning, hosting and public speaking. Motivated, communicative, and results-driven with excellent problem-solving and organizational skills. Seeking for a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company.