Open to opportunities

Elfrieda Olepa

@elfriedaolepa

Ai Automation, Credit repair and customer engagement specialist improving client account accuracy, disputes, and retention.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can review accounts, resolve disputes, communicate clearly with clients, and support retention—using Artificial Intelligence, my experience across credit consulting and customer engagement in remote and local environments.

I'm a customer experience and process-automation specialist with 8+ years spanning credit consulting, insurance, events, and government/media, now transitioning into AI automation after completing Google's AI Essentials specialization on Coursera. My core strength is designing repeatable, trackable workflows within CRM and dialer systems like Zendesk, Convoso, Chase, and Dialer 2.0. Through structured lead re-engagement and tailored engagement strategies, I drove a 60% increase in policy renewals and lifted client retention by 30% while cutting manual review time. That same systems-thinking now draws me to AI automation — turning messy, manual processes into structured, scalable workflows. Based in Abuja, Nigeria, I'm seeking remote full-time roles in AI training, evaluation, or automation, customer support automation, dispute/case workflows, or conversational AI quality evaluation.

Experience

Work history, roles, and key accomplishments

Current

Credit Repair Specialist

Current

The Credit Pros

Sep 2025 - Present (1 year 1 month)

Conducted detailed account reviews for clients to identify inaccuracies and opportunities for credit improvement. Managed re-enrollment of past clients and resolved client issues related to credit reports.

Credit Repair Dispute Resolution Client Enrollment Client Communication

Current

Customer Service Manager / Client Consultant

Current

EandEevents

Jul 2022 - Present (4 years 3 months)

Managed and coordinated 50+ events, grew business profit by over 45% within two years, and trained 30+ customer service staff.

Event Management Marketing Strategy

Client Engagement Specialist

Specialty Life Insurance

Jan 2024 - Jul 2025 (1 year 6 months)

Proactively contacted past leads resulting in a 60% increase in policy renewals. Provided accurate information about life insurance options and resolved client complaints.

Customer Relationship Management Cold Calling Upselling Conflict Resolution Record keeping