Elfrieda Olepa
@elfriedaolepa
Credit repair and customer engagement specialist improving client account accuracy, disputes, and retention.
NigeriaWhat I'm looking for
I conduct detailed credit account reviews as a Credit Repair Specialist with The Credit Pros (remote), investigating inaccuracies and coordinating with bureaus and creditors to resolve disputes. I manage client re-enrollment, rebuild relationships, and deliver clear, empathetic communication throughout the credit repair process.
Before that, I helped drive policy renewals at Specialty Life Insurance (remote, Ontario, Canada) by contacting past leads and addressing objections and complaints. I also managed 50+ events at EandEevents in Abuja, training 30+ staff and improving client retention through tailored proposals and marketing strategy.
Experience
Work history, roles, and key accomplishments
Credit Repair Specialist
The Credit Pros
Sep 2025 - Present (11 months)
Conducted detailed account reviews for clients to identify inaccuracies and opportunities for credit improvement. Managed re-enrollment of past clients and resolved client issues related to credit reports.
Customer Service Manager / Client Consultant
EandEevents
Jul 2022 - Present (4 years 1 month)
Managed and coordinated 50+ events, grew business profit by over 45% within two years, and trained 30+ customer service staff.
Client Engagement Specialist
Specialty Life Insurance
Jan 2024 - Jul 2025 (1 year 6 months)
Proactively contacted past leads resulting in a 60% increase in policy renewals. Provided accurate information about life insurance options and resolved client complaints.
TV Host / Media Presenter
Defense Intelligence Agency
May 2017 - Jun 2022 (5 years 1 month)
Hosted weekly television programs reaching over 100,000 households and conducted exclusive interviews with high-ranking officials.
Education
Degrees, certifications, and relevant coursework
Houdgbe North American University
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from Houdgbe North American University in Cotonou, Benin Republic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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