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Inemesit Isaiah

@inemesitisaiah

Customer service representative at Calls Expert who increased lead conversion by 35% through tailored insurance policy options.

Nigeria

Message

At Calls Expert, I increased lead conversion by 35% by tailoring insurance policy options to client needs. I also improved retention through proactive follow-ups and personalized upgrade offers.

I explained policy terms and guided clients through claims processes, reducing repeat calls by 44%. I also identified cross-selling opportunities through consultative communication.

At Express Pros Staffing, I handled outbound calls and scheduled appointments for prospective clients. I maintained customer records and followed up with leads.

At The Blue Desk VA, I verified financial data and maintained credit records while supporting client inquiries and dispute resolution. I also managed calendars, appointments, inboxes, and client communications.

Experience

Work history, roles, and key accomplishments

Appointment Setter / Outbound Caller

Express Pros Staffing

May 2025 - Aug 2026 (1 year 3 months)

Handled outbound calls and appointment scheduling for prospective clients. Maintained customer records and followed up with leads professionally.

Outbound Calls Appointment Scheduling Customer Records Lead Follow Up Communication Skills

Customer Care Agent (Inbound & Outbound Calls)

Calls Expert, Specialty Life Insurance

Feb 2022 - Apr 2025 (3 years 2 months)

Increased lead conversion by 35% by tailoring insurance policy options to client needs. Improved customer retention by 20% through proactive follow-ups and personalized policy upgrade offers.

Inbound Calls Outbound Calls Lead Conversion Customer Retention Policy Explanation Claims Support Cross Selling Consultative Communication

Virtual Assistant / Credit Report Analyst

The Blue Desk VA

Mar 2020 - Jul 2022 (2 years 4 months)

Verified financial data accuracy and maintained updated credit records. Assisted clients with credit inquiries and dispute resolution support.

Data Verification Creditor Records Credit Checks Dispute Resolution Calendar Management Inbox Management Client Communication

Customer Service Representative

Reid Capital

Jul 2018 - Apr 2019 (9 months)

Reviewed and analyzed credit information for individuals and businesses to support lending decisions. Maintained accurate customer records and ensured compliance with company documentation standards.

Credit Analysis Customer Records Compliance Loan Processing Client Inquiries Collaboration