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Chiamaka Uche

@chiamakauche2

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I automate customer support and lead workflows using AI, CRM systems, and scalable process redesign.

Nigeria

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What I'm looking for

I'm looking for a remote role where I can automate customer support, lead management, or administrative workflows using AI and CRM systems while improving speed, accuracy, and visibility across operations.

I've supported customer service, lead management, and administrative operations remotely and in hybrid teams for over five years, using AI and CRM systems to turn repetitive work into scalable workflows.

At Reach Network, I introduced ChatGPT-assisted response templates and ticket triage for 80+ weekly phone, chat, and email inquiries, reducing turnaround time and standardizing response quality. I also designed structured escalation hand-offs that improved complex-case resolution speed while maintaining 100% data-privacy compliance.

At Optiva Capital Partners, I redesigned lead intake and built CRM automation that increased qualification accuracy by 30%, cut processing time by 15%, and scaled the pipeline by 3,000+ qualified prospects without added headcount.

My experience also includes high-volume customer support at Globacom and virtual administration at ASQ Development and Training Ltd., including calendar management, digital filing, onboarding follow-up, reporting, and issue escalation. I bring practical experience with ChatGPT, OpenAI API, Salesforce, Zendesk, and workflow automation tools to improve support and operational processes.

Experience

Work history, roles, and key accomplishments

Customer Care Representative (AI-Assisted Support)

Reach Network

May 2025 - Mar 2026 (10 months)

Introduced AI-assisted response templates and ticket triage/summarization to handle 80+ weekly inquiries, reducing turnaround time and standardizing response quality. Maintained 100% data-privacy compliance across all customer communications.

ChatGpt AI Assisted Support Ticket Triage Summarization Data Privacy Escalation Management

Lead Management Officer

Optiva Capital Partners

Jul 2024 - Mar 2025 (8 months)

Redesigned the lead intake workflow end-to-end and built CRM automation, lifting qualification accuracy by 30% and cutting processing time by 15%. Scaled the active pipeline by 3,000+ qualified prospects through CRM automation.

CRM Automation Salesforce Lead Qualification Pipeline Management Data Analysis Reporting

Customer Service Representative

Globacom

Nov 2022 - Apr 2024 (1 year 5 months)

Handled and resolved 100+ weekly customer inquiries across email, chat, and phone while maintaining consistent SLA performance. Increased customer retention by proactively following up on unresolved and at-risk accounts.

Multichannel Support Customer Retention Issue escalation SLA Management Email Chat Phone

Virtual Administrative Assistant

ASQ Development and Training Ltd.

Nov 2020 - Oct 2022 (1 year 11 months)

Designed and maintained a digital filing system that improved document retrieval speed and team productivity. Managed calendars across multiple time zones for an internationally distributed executive team.

Calendar Management Digital Filing Systems Client Onboarding Follow up Time zone Coordination