Elena Tamagnone

Led and developed a team of 12 sales and after-sales professionals, setting goals and coaching through 1:1s while building a customer-first culture. Served as the primary escalation point for complex customer issues and championed KPI reporting and process improvements.

Led and coached a team of 9 sales and after-sales agents with structured training, best practices, and performance frameworks. Personally managed complex customer escalations and implemented post-sales follow-up frameworks to improve retention and revenue consistency.

Managed a distributed team of 12 market managers and specialists across Europe and Central America, focusing on performance, coaching, and cross-functional collaboration. Acted as a senior escalation point for complex partner issues and supported operational alignment with hotel chains and independent properties.

Managed strategic hotel accounts across Italy, Greece, and Turkey, building relationships with GMs, revenue managers, and ownership groups. Served as a primary escalation point for complex commercial and operational partner issues and mentored junior team members on client communication and issue resolution.

Managed 400+ independent hotel accounts, handling day-to-day operational issues, complaints, and partner support. Conducted monthly on-site visits to strengthen relationships and resolve recurring operational challenges.

Managed hotel partnerships across Spain, Portugal, and Latin America, negotiating commercial terms and supporting partners through operational issues. Focused on maintaining partner alignment and resolving issues to support ongoing operations.

Managed front office operations including check-in/check-out, room revenue management, and guest satisfaction monitoring. Handled guest complaints directly and coordinated bookings for restaurants, city tours, and events while gaining hands-on experience with property operations and PMS workflows.

Earned a Master's in Digital Marketing & E-Commerce at EAE Business School in Barcelona from 2016 to 2017.

Earned a Master's in Tourism Management at SAA Business School in Turin from 2007 to 2008.

Completed a Bachelor's in Tourism Studies across the University of Turin and University of Galway from 2003 to 2007.