Elena Dina
@elenadina
Customer-focused hospitality professional with 10+ years in guest relations, operations management, and team leadership.
RomaniaWhat I'm looking for
I’m a customer-focused hospitality professional with 10+ years of experience across guest relations, operations management, and team leadership. I’ve built a reputation for handling check-ins, reservations, and guest complaints with professionalism and attention to detail—always aiming to turn issues into practical, satisfaction-boosting solutions.
In management roles, I supervised and supported a team of 5 cleaners while maintaining strict health and safety standards and ensuring secure property operations from start to finish. I’m also expanding into AI technologies, digital transformation, and product management, strengthening my approach with training in Product Management and AI fundamentals.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Fairman David
Feb 2022 - Mar 2024 (2 years 1 month)
Managed guest check-in and booking reservations across phone, email, and in-person channels. Resolved guest complaints and implemented practical solutions to improve satisfaction.
Cleaning Company Manager
Cleaning Company
Feb 2016 - Jan 2020 (3 years 11 months)
Supervised and managed a team of 5 cleaners, ensuring quality standards and schedule compliance. Maintained health and safety protocols and handled customer inquiries and refund requests.
Sales Assistant
H&M
Feb 2014 - Jan 2016 (1 year 11 months)
Provided customer service and product knowledge in a busy retail environment. Handled transactions and managed inventory and stock ordering while resolving customer concerns, including fitting room queries and payment refunds.
Education
Degrees, certifications, and relevant coursework
London School of Commerce & IT
Higher National Diploma, Education and Training
Completed a Higher National Diploma in Education and Training at the London School of Commerce & IT in 2022.
The American International University in London
Bachelor of Arts, Business Studies
Earned a Bachelor of Arts in Business Studies from The American International University in London in 2021.
Kensington College of Business
Diploma in Business and Management, Business and Management
Completed a Diploma in Business and Management at Kensington College of Business in 2020.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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