Open to opportunities

Gabriela Paviliceanu

@gabrielapaviliceanu

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Human Resources student passionate about creating positive work environments.

Romania

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What I'm looking for

I am looking for a role that allows me to develop my HR skills while contributing to a positive workplace culture.

I am currently a Human Resources student at Lucian Blaga University, where I specialize in understanding and developing effective workplace dynamics. My commitment to personal growth drives me to continually expand my knowledge through reading and engaging with diverse individuals. I am passionate about fostering positive work environments and eager to apply my skills in a practical setting.

Throughout my work experience, I have honed my customer service skills in various roles, including as a Customer Service Representative at NRE Shopping City Sibiu and Teleperformance Romania. These positions allowed me to assist customers effectively, manage inquiries, and resolve complaints, all while maintaining a focus on creating a welcoming atmosphere. My time working in the United States as a housekeeper and cashier further enriched my experience, enhancing my English language skills and providing me with invaluable cultural insights.

Experience

Work history, roles, and key accomplishments

Housekeeper and Cashier

Seacret's

Jun 2024 - Sep 2024 (3 months)

Worked as a housekeeper and cashier, ensuring cleanliness and learning to manage transactions with US currency while improving English language skills through travel experiences.

Customer Service Time Management

Customer Service Representative

NRE Shopping City Sibiu

Mar 2022 - Jan 2024 (1 year 10 months)

Provided information assistance to shoppers, managed gift card sales and exchanges, resolved customer inquiries and complaints, and handled lost and found items within the mall.

Customer Service Problem Solving Conflict Resolution Communication Skills

Customer Service Representative

Teleperformance Romania

Mar 2023 - Jun 2023 (3 months)

Assisted customers via phone, email, chat, and social media, providing product information, troubleshooting, processing orders, and managing returns.

Customer Support Troubleshooting Order Processing Social Media Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Lucian Blaga University

Human Resources

Activities and societies: Passionate about creating positive work environments and eager to apply my skills in a practical setting, combining my interest in people management with a strategic approach to problem-solving.

I am a Human Resources student specializing in understanding and developing effective workplace dynamics. Highly organized and committed to personal growth, I enjoy reading widely to expand my knowledge and staying active by connecting with others.