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Elena Dina

@elenadina1

Customer Service & Operations Professional with 10+ years of proven experience delivering exceptional support in fast-paced, multichannel environments

Romania

Message

What I'm looking for

I'm looking for a customer service or operations role where I can use CRM systems, multichannel support, team coordination, and process improvement to deliver stronger client outcomes.

I've improved customer service and operations across Fairman David, a cleaning company, and H&M, using CRM systems and clear service protocols to strengthen client outcomes.

At Fairman David in London, I managed 50+ daily guest check-ins and check-outs, coordinated reservations across phone, email, and online booking channels with 95%+ accuracy, and used Salesforce to improve operational efficiency by 15%.

As an Operations Manager and Customer Service Lead, I supervised five employees, reduced response time by 30%, and increased customer retention by 10% through stronger service recovery and customer support processes.

I'm committed to using technology, CRM systems, and AI productivity tools to deliver responsive service, organised operations, and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Fairman David

Feb 2022 - Mar 2024 (2 years 1 month)

Managed 50+ daily guest check-ins/check-outs while maintaining exceptional customer experience standards, utilising CRM systems to streamline processes and enhance guest satisfaction. Coordinated reservations and inquiries across multiple channels with 95%+ accuracy and resolved customer complaints promptly.

CRM Systems Salesforce Customer Service Multichannel Support problem resolution Administrative Support Operations Management