veronica Gospei

Coordinated individual and group reservations via phone, email, Booking.com, Expedia and travel agencies. Managed booking details, guest arrangements, check-ins/check-outs, invoices and payments.

Supported international customers through written communication and resolved order, delivery, refund and post-sale issues. Maintained accurate records, coordinated across systems and teams, and followed cases through to resolution.

Managed business operations, customer experience, administration, suppliers and logistics independently. Took ownership of operational problems and coordinated priorities from product preparation through post-sale support.

Managed scheduling, client communication, invoicing and service delivery while building long-term client relationships.

Supported restaurant operations, staff coordination and customer service in a busy international hospitality environment.

Delivered guest service during a world voyage and worked with guests and colleagues from diverse cultural backgrounds.

Studied Economics and Tourism, gaining knowledge in economic principles and tourism management.

Completed secondary education with a focus on hospitality and restaurant services.

Completed professional training in hotel reception and hotel management.