Lioara Urdea

I’m a hospitality professional with 20 years of international experience in team leadership, recruitment, employee engagement, and customer experience. I bring a strong blend of people development and operational ownership, supported by 5 years of remote HR administration and business support.

In my most recent remote role as a Remote HR Administrator & Executive Assistant, I supported senior leadership with executive administration, scheduling, correspondence, and confidential records. I led recruitment end-to-end—screening, interview coordination, applicant communication, and onboarding support—and delivered management reporting using Excel and PowerPoint to summarize engagement trends and recommendations.

I also drive retention through structured engagement practices, including annual engagement interviews and confidential discussions focused on experience, aspirations, challenges, and growth. Through employee engagement initiatives and management reporting, I contributed to employee retention rates exceeding 85%.

Across front-office leadership roles—from Guest Experience Manager/Front Office Manager to Front Office Manager and Cluster Front Office Manager—I’ve improved guest satisfaction by 20%, streamlined processes for efficiency and consistency, and designed training programs that strengthen service standards and team performance. I’m energized by remote collaboration, stakeholder communication, and solving complex guest and operational challenges with professionalism.