Elaine Salceda

I am an accomplished professional with solid experience in the Philippine Air Force and customer service. My background has equipped me with the ability to thrive under pressure, enhance customer satisfaction, and utilize strong communication and problem-solving skills. I am eager to contribute to your team by embracing new challenges and maximizing my interpersonal and time management skills for mutual growth.

During my tenure as Military Personnel with the Philippine Air Force, I developed a proven track record of leadership in high-pressure environments. I am self-motivated with a strong sense of personal responsibility, and I have worked effectively in fast-paced environments, both independently and collaboratively within a team. My experience as a Customer Service Associate at Sutherland allowed me to manage high-volume calls successfully, ensuring seamless customer experiences and resolving 95% of queries on the first contact, which significantly enhanced customer satisfaction.