At VIV-PROD, I provide N1 and N2 IT support for VIP users. I assist remotely, track incident and service request tickets, and manage user accounts and access.
At ACRELEC, I administered Microsoft Intune and deployed and managed Windows, iOS, and Android devices. I also worked with Azure AD (Entra ID), MFA, conditional access, and PowerShell automation.
Earlier, I supported IT users at organizations including CONSORT, HELPLINE, and Nizotelecom, and completed a network administration and security internship at ORANGE. My experience also includes Cisco and Arista switch configuration, data center equipment installation, and network troubleshooting.
