Open to opportunities

SAAD QURAISHI

@saadquraishi

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IT support and cyber security student skilled in web development, customer service, and data management.

United Arab Emirates

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What I'm looking for

I want an entry-level technical role combining IT support or cyber security learning with hands-on web/dev work, a collaborative culture, and opportunities for skill growth.

I am an IT support-focused cyber security undergraduate with practical experience building a full-stack e-commerce site and delivering frontline customer service. I develop user-facing interfaces with HTML, CSS and JavaScript, and handle back-end functionality using PHP and MySQL while collaborating effectively within small teams.

I have hands-on experience supporting customers and managing data: I assisted 50+ customers daily, trained new staff, completed multiple freelance data-entry projects with error rates below 5%, and used Excel and Google Sheets for analysis. I seek roles where I can apply technical skills, improve security knowledge, and contribute to strong customer experiences.

Experience

Work history, roles, and key accomplishments

Volunteer Customer Service Representative

Emirates 7's

Dec 2023 - Dec 2023 (0 months)

Provided customer service support during the event, assisting attendees and supporting onsite operations to ensure a positive attendee experience.

Customer Service event support Communication Crowd Assistance Problem Solving

Customer Service Representative

Threads Retail Store

Aug 2023 - Oct 2023 (2 months)

Assisted over 50 customers daily, improving customer satisfaction by 20% through product recommendations and effective complaint resolution; processed transactions and trained new staff to standardize service delivery.

Customer Service Point of Sale Training Retail Operations Communication

Data Entry Operator

Freelance

Jun 2022 - Oct 2022 (4 months)

Completed multiple remote data entry projects, maintaining dataset accuracy with error rates below 5% and performing advanced spreadsheet formatting and analysis.

Data Entry Microsoft Excel Google Sheets Data Cleaning Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of West London

Bachelor of Science, Cyber Security

2022 - 2025

Activities and societies: Online Web Store project (Jan 2024–May 2024): developed an e-commerce platform using HTML, CSS, JavaScript, PHP and MySQL; collaborated with a team of 3.

Undergraduate BSc in Cyber Security program undertaken from September 2022 to July 2025 with coursework and practical projects in web and systems security.