Ekta Middha
@ektamiddha
Insurance Operations Specialist at Akan Insurance, handling COI creation and policy servicing for commercial and personal lines.
IndiaWhat I'm looking for
At Akan Insurance (Canada), I handle end-to-end certificate of insurance operations for commercial and personal lines, processing about 40 COIs a day.
I create COIs using ACORD forms and service policies through endorsements, renewals, cancellations, and billing updates. I also handle broker and client communications, VOI requests, and documentation follow-up.
At DXC Technology, I developed and maintained modules on the HP/HPE ServiceNow platform to support ITSM processes. I used SQL, Java, HTML, CSS, and JavaScript to develop solutions and resolve system issues.
At ShareChat, I managed content and community engagement for the Punjabi language segment, curating regional content and handling user queries.
Experience
Work history, roles, and key accomplishments
Insurance Operations Specialist
Akan Insurance
Mar 2026 - Present (7 months)
Managed end-to-end certificate of insurance (COI) operations and other insurance services for commercial and personal lines, handling 40 COIs a day. Created and processed COIs, serviced policies, and managed broker and client communications.
ShareChat Punjabi Operations
Managed content and community engagement for the Punjabi language segment. Curated and published regional content, monitored trends and user engagement, and handled queries.
Software Developer
Worked on HP/HPE ServiceNow platform, developing solutions using SQL, Java, HTML, CSS and JavaScript. Developed and maintained modules in ServiceNow, supporting ITSM processes.
Education
Degrees, certifications, and relevant coursework
Chitkara University
Bachelor of Engineering, Computer Science and Engineering
2018 - 2022
Pursued a Bachelor of Engineering in Computer Science and Engineering from 2018 to 2022.
Shah Satnam Ji Girls School
10+2, General Studies
2017 - 2018
Completed senior secondary education (10+2) from 2017 to 2018.
St. Joseph's High School
10th, General Studies
2015 - 2016
Completed secondary education (10th) from 2015 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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