Premsingh Shanthakumar Singaraj

➢ Supports, designs, develops, and enhances test processes and reporting for QA processes
➢ Overseeing the drafting of testing documents
➢ Implementing testing procedures and overseeing the QA process.
➢ Communicates professionally at all levels within and outside of the organization
➢ Collaborates with the development team on bug fix verification and validation

➢ Understand customer needs and develop plans to address them
➢ Identify key staff in client companies to cultivate profitable relationships
➢ Resolve customer complaints quickly and effectively
➢ Forward up-selling and cross-selling opportunities to the sales team
➢ Aim to preserve customers and renew contracts
➢ Approach potential customers to establish relationships

➢ Create and enforce plans that will help meet the needs of customers
➢ Build long-term relationships with clients and customers
➢ Work quickly to address and resolve customer issues
➢ Finding cross-selling opportunities
➢ Encourage high-sales and good customer service practices
➢ Create strategies and work with clients to boost their brand
➢ Help to promote and maintain a positive company image

➢ Recruiting, screening, and training new agents
➢ Train and motivate Agents to provide a better understanding of market/products
➢ Monitor and review Agent’s performance and help them achieve maximum business
➢ Meet customer on a regular basis for achieving standards
➢ Establishing strong relationships with agents and clients
➢ Execution of sales strategy increase market reach and penetration

➢ Designed testing scenarios for usability testing
➢ Conducted testing, analyzed results and submitted observations to the development team
➢ Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
➢ Created comprehensive test plans, test scripts, test data and use cases to support testing objectives

➢ Market Insurance Products
➢ Underwriting the required documents and forms
➢ Financial planning for Clients
➢ Respond to customer requests via telephone and email

➢ Health Care Insurance Claim Process
➢ Health Care Coding Analysis
➢ Coordinated preparations for the annual report
➢ Met all deadlines including those for month-end reporting
➢ Ensured payments were processed promptly and sent to the appropriate entities
➢ Performed administrative tasks such as record-keeping, writing correspondence and gathering materials