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Nandhini subramanianNS
Open to opportunities

Nandhini subramanian

@nandhinisubramanian

I resolve mainframe application issues and deliver customer-focused technical support.

India
Message

What I'm looking for

I’m looking to transition into a customer-focused Support Specialist role where I can apply my troubleshooting, issue-resolution, stakeholder communication, and technical support experience while learning new processes.

I supported Zurich Financial Services’ General Insurance application at CSC India, contributing to analysis, estimation, coding, testing, and release enhancements.

I worked closely with onsite counterparts, business teams, and technical analysts to understand requirements, investigate issues through code review and debugging, and resolve major application problems. I also maintained functional documentation, reviewed delivery components, and guided team members toward project milestones.

I completed unit and regression testing, supported DB2 database migration activities, and built a REXX automation solution that reduced manual job-creation effort.

I’m now looking to bring my troubleshooting, stakeholder communication, and urgent issue-resolution experience into a customer-focused Support Specialist role.

Experience

Work history, roles, and key accomplishments

CL

Engineer – Application Development

CSC India Pvt. Ltd.

Jul 2010 - Jan 2013 (2 years 6 months)

Worked on Zurich Financial Services' General Insurance application, supporting analysis, estimation, coding, testing, and release enhancements. Investigated application issues through code review, debugging, and troubleshooting, and contributed to timely resolution of major issues.

Education

Degrees, certifications, and relevant coursework

NC

National Engineering College

Bachelor of Technology, Information Technology

Grade: First Class – 75%

Pursued a Bachelor of Technology in Information Technology, graduating with First Class honors at 75%.

Tech stack

Software and tools used professionally

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