Open to opportunities

Ekechi Clement

@ekechiclement

Customer support professional managing online operations for an independent jewellery business and resolving customer inquiries.

Nigeria

Message

What I'm looking for

I'm looking for a remote role with a customer-first organization focused on accessible, high-quality service, where I can support customers and contribute to digital operations.

In my current role managing operations for an independent jewellery business, I respond to customer inquiries, guide customers through purchases, and coordinate service delivery. I also maintain transaction, customer, sales, and inventory records.

Previously, I supported clients and operational teams at E-Hailing Services, Ilorin, and managed records and reporting at Ultimate Ventures. As a Sales Representative at Comfort Line Hotel & Suites, I handled customer concerns and documented sales activity.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Independent Jewellery Business

Jan 2023 - Present (3 years 9 months)

Managed daily online operations and responded to customer inquiries through digital channels. Maintained accurate records of transactions, customer information, and inventory.

Customer Service Digital Communication Data Entry Online Research Inventory Management Customer Retention Time Management

Fleet Support Assistant

E-Hailing Services

Jan 2021 - Jan 2023 (2 years)

Provided professional client support and assisted with operational issues in a fast-paced service environment. Maintained accurate logs, reports, and operational data.

Customer Support Data Entry Reporting Problem Solving Communication Skills Coordination

Operations Manager

Ultimate Ventures

Jan 2016 - Jan 2018 (2 years)

Managed inventory records, reconciled discrepancies, and maintained organized operational data. Prepared structured reports and conducted audits to support accurate business operations.

Inventory Management Data Entry Reporting Audit Market Research operational improvements

Sales Representative

Comfort Line Hotel & Suites

Jan 2014 - Jan 2017 (3 years)

Handled customer interactions professionally and worked to resolve customer concerns. Maintained detailed and accurate sales documentation and records.

Customer Service Sales Documents Customer Needs Analysis Reporting Market Trends