eka maria

I’m a results-oriented professional with a background in Customer Experience, Retail Management, and Service Delivery. After completing a Post Graduate Diploma in Hospitality and Tourism, I’m transitioning into remote roles that leverage my strength in client relations and CRM-driven operations.

In my self-employed role as a Business Owner, I manage end-to-end retail operations for premium fragrance products and luxury client consultations. I use CRM software to maintain an organized client database, track purchase history, and drive expansion through personalized consultations and strategic digital marketing.

As a Customer Care Representative at Fiberone Broadband, I served as the primary point of contact for inquiries, providing rapid service resolution and technical support. I used CRM systems to log customer issues, update ticket statuses, and coordinate with technical departments—while maintaining strong satisfaction ratings by bridging customer needs with corporate solutions.

I bring omnichannel support experience through live chat, social media, and email, along with the discipline to handle high-volume inquiries professionally and quickly. I’m highly motivated to drive brand loyalty in a remote environment and keep improving my performance through self-development and consistent service excellence.