Open to opportunities

Anantha Padmanabha

@ananthapadmanabha

Message

I drive enterprise GenAI, ITSM, and cloud adoption from onboarding through expansion.

Zimbabwe

Message

What I'm looking for

I'm looking to lead enterprise customer success and technical account partnerships, driving GenAI, ITSM, and cloud adoption through solution design, onboarding, workflow optimization, customer health, retention, and account expansion.

At Rezolve.ai, I lead enterprise post-sales onboarding for Generative AI-powered ITSM and employee experience platforms, helping customers adopt automated IT and HR service desk capabilities. I optimize support tenant environments, improve escalation workflows, and translate customer feedback into product enhancements.

Previously at Locus.sh, I managed strategic enterprise portfolios for an AI-driven logistics platform, partnering with product and engineering teams on scalable integration architectures, workflow audits, and proactive health checks that accelerated time-to-value.

Over nearly eight years at SapphireIMS, I delivered ITAM, ITOM, and IMAC solutions, supported enterprise pre-sales, and built automation, performance monitoring, training, and knowledge-base workflows. I began my career providing tier-2 technical support at TeleSoftLabs.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Rezolve.ai

Feb 2026 - Present (6 months)

Optimized support tenant environment and workflows, improving escalation pathways and accelerating issue resolution. Partnered with enterprise accounts to drive adoption of GenAI-powered IT/HR service desk capabilities and identify expansion opportunities.

ITSM GenAI Customer Success Account Management Workflow Optimization Solution Design Business Process Improvement Customer Health Monitoring

Senior Technical Account Manager

Locus.sh

Mar 2025 - Feb 2026 (11 months)

Managed strategic enterprise client portfolios, ensuring high platform adoption and technical efficiency. Partnered with engineering and product teams to design scalable integration architectures and streamline onboarding to accelerate time-to-value.

Technical Account Management Customer Success System Integration Project Onboarding Logistics Supply Chain

Associate Solutions Architect

SapphireIMS

Jun 2017 - Mar 2025 (7 years 9 months)

Managed ITAM, ITOM, and IMAC solution delivery for enterprise accounts, including pre-sales presentations and POC demonstrations. Streamlined service delivery and designed process automation workflows to reduce operational costs and ticket volume.

ITAM ITOM IMAC R ITSM Pre Sales Solution Design Proof of Concept Process Automation Performance Monitoring Training Documentation

Associate Technical Support Engineer

TeleSoftLabsPvtLtd

Sep 2015 - Jun 2017 (1 year 9 months)

Provided tier-2 technical support and troubleshooting for software deployments. Collaborated with engineering to resolve bugs, document system behaviors, and create SOP documentation.

Technical Support Troubleshooting Software Deployment Bug Resolution Documentation SOP流程设计