Eileen Sterling

Handled calls from Medicare Advantage clients, educating them about benefits and using needs analysis to enroll them in suitable plans.

Conducted remote prospect outreach and needs analysis, educating clients on life, health, and Medicare policies. Followed up post-enrollment to ensure satisfaction and retention.

Provided remote customer support for TurboTax, answering tax-related questions and guiding customers through tax form completion.

Guided Medicare clients in selecting Advantage and prescription drug plans, educated on costs, and provided post-enrollment support.

Provided remote consultations on term, short-term health, disability, and accident insurance, educating clients on coverage and reducing cancellations.

Managed remote calls assisting members with Medicare plan selection and enrollment, resolving issues and supporting hundreds of members during annual enrollment.

Explained health insurance plans to customers under 65 in a remote call center, using needs analysis to recommend coverage and ensuring satisfaction.

Provided call center support to Medicaid members, assisting with finding doctors and verifying insurance coverage with the state.

Explained employee benefits in detail and managed document gathering and scanning for HR processes.

Handled benefit enrollment cases in a call center, explaining and enrolling employees in core and ancillary benefits, and conducting follow-up calls.

Studied Business Administration at DeVry University in Philadelphia, PA, in June 2017.