Shanieka Edwards

I’m a healthcare and member services professional with over 10 years of customer service experience and more than 6 years of health insurance experience. I bring strong patient engagement and customer advocacy to every interaction, helping members understand coverage and take action with confidence.

At Florida Blue & Alliance, I provided inbound and outbound support for Marketplace members and prospective enrollees. I handled enrollment, renewals, eligibility verification, coverage maintenance, and educated members on deductibles, copays, provider networks, and prescription coverage.

I’m especially effective at resolving member issues end-to-end—collecting and uploading required documentation, processing first premium payments, and addressing delinquency concerns. I also support accounts through password resets and portal troubleshooting, responding via phone, email, text, and chat channels.

As a licensed Medicare Insurance Agent (Seasonal), I guided Medicare beneficiaries through plan selection and enrollment, explaining Medicare Advantage, Supplement, and Prescription Drug Plans. I conducted needs assessments, maintained compliance with CMS regulations, and supported documentation requirements, while also delivering high-quality customer service as a Customer Service Representative at HSN.