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Eileen Buckingham Cyrtmus

@eileenbuckinghamcyrt

Message

Benefits Analyst at Capital One who redesigned enrollment reporting to reduce errors by 99%.

United States

Message

At Capital One, I manage Workday Benefits data integrity, investigate enrollment and vendor discrepancies, and partner with technical teams on user acceptance testing and production fixes. I also designed the Mexico Benefits Playbook to establish consistent procedures for a new employee population.

As a Human Resources Benefits Coordinator, I led an Open Enrollment reporting redesign that reduced errors by 99% and authored more than 16 standard operating procedures. I also launched a Slack triage channel that saved approximately 200 hours annually.

Experience

Work history, roles, and key accomplishments

Current

HR Benefits Associate

Current

Capital One

Feb 2024 - Present (2 years 8 months)

Manage functional system logic and transaction data integrity within enterprise Workday environments, auditing downstream vendor integrations and mapping automated enrollment flows. Serve as primary escalation point for complex system anomalies, conducting technical deep dives and partnering with engineering teams on UAT.

Workday Benefits Jira Excel Google Sheets TSYS Business Requirements Gathering User Acceptance Testing (UAT)Root Cause Analysis Process Improvement Health And Welfare Benefits Administration Vendor Performance Management Regulatory compliance support

Human Resources Benefits Coordinator

Capital One

Oct 2021 - Jan 2024 (2 years 3 months)

Led 2024 Open Enrollment error reporting roadmap, achieving a 99% error reduction. Authored and maintained 16+ Standard Operating Procedures and spearheaded development of a Benefits Integration Playbook.

Principal Operations Production Coordinator

Capital One

Jul 2019 - Sep 2021 (2 years 2 months)

Translated high-level tech updates into actionable phone agent processes and engaged in discovery for process opportunities. Partnered with Fraud Disputes Organization to remediate risk events and launched Operations Excellence initiative.

Process Improvement Root Cause Analysis Risk Management Cross Functional Collaboration Communication Skills

Process Coordinator

Capital One

Jan 2017 - Jul 2019 (2 years 6 months)

Strengthened risk processes and developed an internal customer appreciation program. Served as Risk Lead and managed central mailbox inquiries, utilizing client feedback to drive improvements.

Risk Management Process Improvement Customer Service Communication Skills Partnerships Branded Book TSYS Whirl Credit Card Systems

Fraud Detection Coordinator

Capital One

Oct 2014 - Jan 2017 (2 years 3 months)

Supported agents and management as CAAT agent, troubleshooting tasks and providing policy overrides. Excelled in a five-month balance transfer audit reconciliation special project and exceeded Document Verification Team goals.

Fraud Detection Customer Service Data Analysis Communication Skills Document Verification

Office Manager

Law Office of Stephen C. Lewis

Mar 2014 - Oct 2014 (7 months)

Kept operations smooth while assisting attorney with daily tasks, filed paperwork with Richmond City Courts, managed trust and operating bank accounts, and scheduled appointments.

Office Management Legal Administration Customer Service PC Law

Risk Coordinator

Capital One

Feb 2012 - Oct 2013 (1 year 8 months)

Managed 250+ customer queue via inbound/outbound collections, resolving delinquencies with excellence. Consistently exceeded goals at 110% and collected over $15,000 per month.

Collections Customer Service Conflict Resolution Credit Bureau Reporting