Open to opportunities

Eileen Bailey

@eileenbailey

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Enthusiastic customer service professional with strong marketing skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an enthusiastic individual with multilingual communication skills and extensive experience in delivering excellent customer service. My background includes a strong focus on marketing and a proven ability to meet strict deadlines. I thrive in team environments but am equally comfortable working independently to achieve company objectives.

Throughout my career, I have held various roles that have honed my skills in customer relations, sales, and technical support. My recent position as an Implementation/Enablement Specialist at Concentrix for Adobe has allowed me to assist clients with pre-and post-sales demos, ensuring they fully understand and utilize the tools available to them. My dedication to customer satisfaction has been a driving force in my professional journey.

With qualifications in Counseling and Business Administration, along with training in Google AdWords and SEO, I bring a diverse skill set that enhances my ability to connect with clients and drive results. I am passionate about continuous learning and development, always seeking opportunities to grow and contribute to my team's success.

Experience

Work history, roles, and key accomplishments

Current

Implementation/Enablement Specialist

Current

Concentrix (ADOBE Client)

Jul 2021 - Present (3 years 10 months)

Promoted to Implementation/Enablement Specialist, assisting inside sales with pre-and post-sales demos and completing a 6-week e-Sign tool onboarding cycle for customers. Provided enablement training, explained legal and security aspects of e-sign, and ensured customer satisfaction before handover.

Sales SaaS Customer Service GDPR Acrobat Lead Generation Account Management

Credit Controller

Infor - Robert Walters

Oct 2017 - Jun 2021 (3 years 8 months)

Managed credit control from Month 1 Down to 3 Down, ensuring prompt updates on LeaseSoft and collecting debts from invoiced customers. Resolved non-payment issues, arranged collection of arrears, and created OB Sales invoice runs.

Debt Collection LeaseSoft Financial Reporting Ad Hoc Enquiries

Duty Manager

Dunsley Hall Hotel

Apr 2017 - Oct 2017 (6 months)

Managed hotel staff, conducted stock checks, and set team goals. Responsible for the hotel's social media marketing, staff recruitment, and event planning.

Social Media Marketing Recruitment Event Planning Bar Management Till Operation

Customer Service Specialist Account Manager for IHG Rewards Club

InterContinental Hotels Group

Aug 2013 - Apr 2017 (3 years 8 months)

Provided industry-leading loyalty program and service recovery solutions for all customer contacts via phone and email. Handled inbound and outbound calls, made bookings, and analyzed complicated issues such as billing and technical website errors.

Customer Service Loyalty Programs Data Protection Outbound Calling

Search Engine Optimizer

Google

Dec 2012 - Present (12 years 5 months)

Created campaigns, ad groups, and ad text for large companies using AdWords Editor. Optimized bids and improved campaigns for best ad position by budgeting keywords.

Search Engine Optimization Campaign Management Bid Management Keyword Research Google Analytics SEO SEM PPC

Technical Support Analyst

Hewlett Packard

Aug 2012 - Present (12 years 9 months)

Provided technical support using HP Ticketing system/OneTool for incident and escalation management. Utilized Lync for remote control to troubleshoot client software and PC issues.

Technical Support HP Ticketing System OneTool Lync Incident Management Escalation Management Support Software

Interpreter

Self Employed

Apr 2011 - Present (14 years 1 month)

Provided interpreting services in German, Turkish, and Armenian languages for various public sector entities. Interpreted for NHS, Social Security, Courts, Tribunals, Asylum, and Immigration.

Interpreters German Turkish Armenian Asylum Immigration

Manager

Restaurant and Club

Jan 2001 - Present (24 years 4 months)

Managed a restaurant/bar and bowling alley, overseeing large events and daily operations. Responsible for staff management, customer service, and handling challenging interactions.

Bar Management Event Management Customer Service Conflict Resolution Operations Management Hospitality

Education

Degrees, certifications, and relevant coursework

NCFE

Level 3 Certificate, Counseling

Achieved NCFE Counseling Skills Level 3 and NVQ Level 3 in Counseling. Completed a Mentoring & Coaching Course.

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NVQ Level 2, Business Administration

Completed Business Administration NVQ Level 2.

Google and Hewlett-Packard (CPL)

Training, Online Marketing and IT Service Desk

Received full training for Google AdWords as an Online Marketing Account Optimizer SEO. Completed IT Service Desk training at Hewlett-Packard (CPL) for the German Philips Desk.