Ehryck Eliarda
@ehryckeliarda
I am a content moderator with 4+ years ensuring safe, compliant user-generated content and strong problem-solving.
What I'm looking for
I am a content moderator with over four years of experience reviewing and managing user-generated content across multiple campaigns and platforms. I ensure compliance with community guidelines and regulatory requirements while maintaining high accuracy.
At TaskUs I worked on campaigns such as Convoy, PuppySpot and Spotify, delivering consistent results in customer support and moderation. Earlier roles at Alorica and Quad Informatics strengthened my technical troubleshooting and on-site maintenance skills.
I bring strong analytical problem-solving, clear communication, and meticulous documentation—skills that helped me meet or exceed customer satisfaction and productivity targets. I’m comfortable with CRM systems and have hands-on experience with HTML, Java, C++, JavaScript, XML, and basic networking.
I enjoy solving complex content and customer issues and thrive in collaborative, process-driven teams. I’m seeking opportunities to apply my moderation expertise while continuing to grow in technical and leadership responsibilities.
Experience
Work history, roles, and key accomplishments
Teammate
TaskUs
Mar 2020 - Jun 2025 (5 years 3 months)
Moderated content and provided customer support across campaigns including Convoy, PuppySpot, and Spotify, resolving inquiries via phone, email, and chat while meeting customer satisfaction and productivity targets.
Customer Service Representative
Alorica
Oct 2016 - Oct 2017 (1 year)
Provided phone-based customer support for the Comcast campaign, resolved complaints efficiently, and documented interactions to meet satisfaction and productivity targets.
Technical Support
Quad Informatics Consulting Services
Apr 2015 - Mar 2016 (11 months)
Provided technical support and onsite hardware/software maintenance, troubleshooting systems and collaborating with teams to resolve complex technical issues while documenting resolutions.
Education
Degrees, certifications, and relevant coursework
Batangas State University
Bachelor of Science in Information Technology, Information Technology
2011 - 2015
Completed a Bachelor of Science in Information Technology with coursework in programming (Java, C++), software development, database management, networking, web development, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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