Eevun Kump

I’m a versatile, results-driven Customer Experience Specialist with over 15 years of experience spanning customer experience optimization, corporate operations, project management, and content strategy. At TTEC Greece, I deliver high-tier support for B2B and B2C enterprise accounts while consistently driving top Customer Satisfaction (CSAT) and First Contact Resolution (FCR) results—and I’ve been recognized for operational excellence and communication that earns leadership trust to mentor and onboard new hires.

My advantage is how I combine deep entrepreneurial experience with strong corporate foundations. As a former Executive Producer & Co-Owner, I managed end-to-end production workflows, budgets, and long-term B2B client relationships; previously, in roles at Samsung Electronics and Post of Serbia, I strengthened cross-functional execution through strategic planning, marketing, and process improvements. I’m known for cross-functional coordination, SLA compliance under pressure, and executing innovative workflows that maximize client satisfaction and operational efficiency.