Open to opportunities

Andra Maria Vasilescu

@andramariavasilescu

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Customer Success and Talent Acquisition specialist driving client growth.

Greece

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What I'm looking for

I seek roles combining customer success and talent acquisition in collaborative, growth-oriented teams where I can improve retention, scale hiring, and apply bilingual communication and CRM/ATS expertise.

I am a bilingual Customer Success and Talent Acquisition specialist with over five years of experience across e-commerce, BPO, and technology sectors. I build strong client relationships, lead recruitment end-to-end, and improve customer retention through proactive strategies.

I have a proven record of developing strategic partnerships, negotiating contracts, and delivering measurable results—such as increasing customer loyalty by 20% and improving sales by 5%—while maintaining 95%+ customer satisfaction scores in high-volume support roles.

I am adept with ATS and CRM tools like Zendesk and Salesforce, skilled in multilingual communication (English, Romanian), and bring a creative, research-driven approach to content localization, employer branding, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Translator & Copywriter

Current

Beliani

Apr 2025 - Present (9 months)

Translate and localize product and marketing content between English and Romanian, create SEO-optimized copy for newsletters and landing pages, and manage content workflows to improve visibility and engagement.

Translation Copywriting SEO Content Localization Editing Content Strategy CMS Cross Functional Collaboration

Talent Acquisition Consultant

HighImpact Cyprus

Sep 2024 - Feb 2025 (5 months)

Led end-to-end recruitment from sourcing to onboarding, developed recruitment strategies, and partnered with hiring managers to fill roles using ATS, job boards, and social media.

Sourcing ATS Interviewing Onboarding LinkedIn Recruiter Stakeholder Management

E-commerce Back Office Support

Webhelp

Nov 2023 - Jun 2024 (7 months)

Handled high-volume email and chat support, managed order processing to ensure accuracy and timely delivery, and collaborated with customer success to resolve recurring issues and improve loyalty.

Customer Support Order Management Email Support CRM Customer Engagement QA Cross Functional Collaboration

Bilingual Customer Service Rep

Teleperformance

Mar 2022 - Oct 2023 (1 year 7 months)

Provided multilingual support for YouTube & YouTube TV, resolved technical and billing inquiries, and achieved a 95%+ customer satisfaction score while meeting first-call resolution quotas.

Multilingual Support Technical Support Customer Satisfaction Troubleshooting Escalation Management Cross Functional Collaboration

Recruiter

Lundi

Sep 2021 - Apr 2022 (7 months)

Managed full-cycle recruitment including sourcing, screening, interviewing, and creating job postings, improving candidate experience and hiring efficiency through strong candidate relationships.

Sourcing Interviewing Recruitment Marketing

Customer Success Manager

Webhelp

Apr 2019 - Nov 2020 (1 year 7 months)

Onboarded clients for HP Ink, delivered training and proactive success strategies that increased customer loyalty by 20% and drove a 5% upsell in related products.