Edwin Wanyonyi

Develop and execute email and SMS marketing campaigns in Go High Level CRM, design automated lead-nurturing workflows, and perform property research to identify distressed homeowner leads for outreach.

Served as Tier 1 technical specialist and escalation point for B2B supply chain sustainability software, resolving customer issues, educating on security practices, and maintaining accurate client records.

Managed a book of mid-market accounts, executed 1:Many customer engagement campaigns via Gainsight, maintained CRM/CSM records, and provided training to deepen client adoption.

Managed data services queue, performed basic data analysis and transformation, ensured data quality and SLA adherence, and provided system feedback to stakeholders.

Conducted outbound prospecting via cold calls, email outreach and social selling, qualified leads, maintained pipeline in CRM, and scheduled demos for sales teams.

Researched and enriched lead data across multiple sources, maintained a 95% data accuracy rate, and prepared structured datasets and campaign templates to support BDRs.

Completed Salesforce Certified Administrator training focused on managing and optimizing Salesforce systems, user management, and data handling.

Completed a Prompt Engineering for ChatGPT course focused on practical prompt design and effective use of generative AI for workflows.

Completed the Google Data Analytics Professional Certificate covering data cleaning, visualization, analysis, and tools like R, Python, and Excel.

Grade: Second Class Honours - Upper Division

Bachelor of Commerce with a Sales and Marketing option, graduating with Second Class Honours - Upper Division.