Open to opportunities

Michelle jemutai

@michellejemutai

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CRM and automation specialist optimizing client engagement and workflows.

Kenya

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What I'm looking for

I seek remote roles where I can implement CRM automation, build chatbots, optimize workflows, and support clients while growing technical skills and impact.

I am a tech-savvy, client-focused CRM and automation specialist who builds solutions that make businesses run smoother. I enjoy designing automated chatbots, organized pipelines, and engagement tools that improve efficiency and client experience.

I've implemented bilingual chatbot flows, automated client tracking and follow-up sequences using GoHighLevel and Zapier, and managed CRM pipelines for small businesses to enhance organization and productivity.

My hands-on approach includes AI-driven notifications, scheduling and task management with tools like Calendly and Trello, and creating simple reporting systems to track follow-ups and engagement.

I am resourceful, adaptable, and fast to learn, thriving in remote roles where I combine problem-solving, communication, and creative thinking to support clients and teams.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing & Client Support

Current

Independent Consultant

Jan 2025 - Present (9 months)

Supported businesses with CRM-driven marketing and handled customer inquiries across email, chat, and social channels while creating reporting tools to track follow-ups, engagement, and task progress.

CRM client support Reporting Workflow Automation Calendly Trello Asana Content Creation

Current

Automation & CRM Specialist

Current

Freelance

Jan 2024 - Present (1 year 9 months)

Built bilingual chatbot flows and designed automated client tracking and follow-up sequences using GoHighLevel and Zapier to improve lead management and client engagement for small businesses.