Edwin De Oleo Santana
@edwindeoleosantana
Sales and e-commerce representative at ERC Global exceeding monthly sales goals while supporting customers in English and Spanish.
Dominican RepublicWhat I'm looking for
At ERC Global, I support U.S.-based customers with sales, e-commerce inquiries, and abandoned-cart follow-ups. I typically achieve 60–70 sales against a monthly goal of 45, with multiple months exceeding 80, while maintaining customer satisfaction scores averaging approximately 90–95%.
I also provide English–Spanish consecutive interpretation for customer concerns, technical support requests, and service resolutions. Previously, at Alorica, I assisted Dunkin' customers with app, account, order, and restaurant issues, and received recognition for customer satisfaction and service quality.
Experience
Work history, roles, and key accomplishments
Sales & E-commerce Representative
ERC Global
Sep 2025 - Present (1 year 2 months)
Provide English–Spanish consecutive interpretation between Spanish-speaking customers and English-speaking specialized support departments. Facilitate real-time bilingual communication regarding service issues, technical support requests, troubleshooting procedures, and customer resolutions.
Sales Agent / E-commerce Representative
ERC Global
Sep 2025 - Present (1 year 2 months)
Assist U.S.-based customers in English through phone and digital channels. Handle sales, customer inquiries, e-commerce support, and abandoned-cart follow-ups, consistently exceeding monthly sales goals.
Provided English–Spanish consecutive interpretation between Spanish-speaking customers and English-speaking specialized support departments. Handled approximately 2–3 interpretation calls per working day, ensuring accurate communication and mutual understanding.
Education
Degrees, certifications, and relevant coursework
Edwin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
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