Monica Etienne
@monicaetienne
Customer care professional and interpreter delivering empathetic support and effective problem resolution.
Dominican RepublicWhat I'm looking for
I am a practiced customer service professional and interpreter with a passion for helping customers and facilitating communication across languages.
I have experience managing high-volume calls, resolving complaints efficiently, and maintaining accurate records while working in fast-paced environments.
My background includes sales and customer-care roles where I developed product knowledge, upselling techniques, and strong CRM skills, plus hands-on interpretation work at an orphanage supporting staff and children.
I am motivated, able to work unsupervised, quickly master new skills, and I bring fluency in English, French, and Haitian Creole to roles that require clear cross-cultural communication.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Newtechglobal
Jan 2023 - Jan 2025 (2 years)
Provided customer support for Samsung products, resolving inquiries and complaints efficiently while maintaining accurate interaction records and improving customer satisfaction.
Sales Representative
Vixicom
Jan 2022 - Jan 2023 (1 year)
Managed customer inquiries and upsold products and services through tailored sales techniques, maintaining product knowledge and resolving issues professionally.
Interpreter / Care Support
LovingHeartsChildren's Home
Jan 2016 - Jan 2019 (3 years)
Facilitated communication between staff and children from diverse backgrounds, provided real-time interpretation during activities, and supported cultural event organization to improve engagement.
Education
Degrees, certifications, and relevant coursework
College Classique Feminin
High School Diploma, General Education
2016 - 2019
Activities and societies: Interpreted for staff and children; supported cultural events and community engagement.
Completed GED/High School Diploma with experience facilitating communication and organizing cultural events at a home/orphanage setting.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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