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Monica Etienne

@monicaetienne

Customer care professional and interpreter delivering empathetic support and effective problem resolution.

Dominican Republic
Message

What I'm looking for

I seek a customer-facing role where I can apply my multilingual interpretation skills, resolve issues empathetically, and grow in a supportive, service-oriented team.

I am a practiced customer service professional and interpreter with a passion for helping customers and facilitating communication across languages.

I have experience managing high-volume calls, resolving complaints efficiently, and maintaining accurate records while working in fast-paced environments.

My background includes sales and customer-care roles where I developed product knowledge, upselling techniques, and strong CRM skills, plus hands-on interpretation work at an orphanage supporting staff and children.

I am motivated, able to work unsupervised, quickly master new skills, and I bring fluency in English, French, and Haitian Creole to roles that require clear cross-cultural communication.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CF

College Classique Feminin

High School Diploma, General Education

2016 - 2019

Activities and societies: Interpreted for staff and children; supported cultural events and community engagement.

Completed GED/High School Diploma with experience facilitating communication and organizing cultural events at a home/orphanage setting.

Tech stack

Software and tools used professionally

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Monica Etienne - Customer Care Representative - Newtechglobal | Himalayas