Edwards Olotu
@edwardsolotu
Marketing communications specialist driving brand awareness and customer engagement.
What I'm looking for
Results-driven Account Manager, Customer Success, and Operations professional with experience driving business development, developer partnerships, customer engagement. Proven success in onboarding strategic partners, implementing CRM systems, improving customer journeys, and leading cross-functional initiatives that drive measurable business growth. Skilled in account management, stakeholder engagement, customer retention, business development, workflow automation, and operational excellence. Experienced with Zoho CRM, HubSpot, Salesforce, customer lifecycle management, and partnership development.
Experience
Work history, roles, and key accomplishments
Marketing and Communications Specialist
Arise Capital Management
Jun 2024 - Jul 2024 (1 month)
Spearheaded the implementation of HubSpot CRM, improving lead tracking and increasing conversion rates by 35%. Optimized marketing campaigns using keyword and data analytics, boosting website traffic by 30% and customer engagement by 25%. Conducted market research and consumer surveys, leading to a 20% improvement in targeted marketing effectiveness.
Marketing Manager
Real Homes Furniture
Jan 2024 - Mar 2024 (2 months)
Developed and executed sales strategies that drove a 40% increase in revenue and a 20% improvement in customer retention. Managed the Real Home Furniture Pop-Up Store event, generating direct sales and increasing brand awareness by 30%. Led advanced digital marketing initiatives, driving a 35% increase in lead generation.
Personal Assistant to the COO & Sponsorship Sales Executive
Foreign Investment Network (FIN)
May 2023 - Jul 2023 (2 months)
Coordinated high-impact email marketing campaigns, increasing open rates by 15% and conversion rates by 10%. Negotiated sponsorship deals generating significant profits and expanded the client base by 20% through lead generation efforts.
Customer Success Manager
JirenCollect
Jul 2020 - Aug 2022 (2 years 1 month)
Strengthened client relationships through effective communication, increasing customer satisfaction scores by 30%. Led implementation of customized solutions, boosting product adoption rates by 25% and optimizing customer lifecycle management.
Junior Customer Success Manager
JirenCollect
Feb 2019 - Jul 2020 (1 year 5 months)
Handled customer inquiries and feedback, maintaining a 95% customer satisfaction rating. Collaborated with cross-functional teams to streamline processes, reducing service resolution time by 20%.
Education
Degrees, certifications, and relevant coursework
Edwards hasn't added their education
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Tech stack
Software and tools used professionally
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