Edward Juma

Produced organizational communications, research reports, and knowledge management content delivered remotely across multiple channels. Managed digital communication workflows and reporting systems to support ongoing visibility and stakeholder updates.

Researched, authored, and self-published 50+ full-length nonfiction books across 9 thematic series, sustaining remote productivity and deadline ownership. Delivered writing and research outputs for a global audience using independent self-management.

Directed client-facing operations including bookings, enquiries, and VIP guest coordination across email, phone, and in-person channels. Drafted formal communications and operational reports while supervising administrative teams and maintaining confidential records in a compliance-driven environment.

Led multi-site client service operations, managing bookings, guest relations, complaint escalations, and operational reporting remotely across distributed locations. Coordinated administrative workflows including scheduling, travel coordination, vendor communication, and inbox management.

Managed 80–100 complex client cases per month, handling multichannel inquiries and interviews for clients from Sudanese, Somali, Congolese, Ethiopian, and Burundian communities. Produced compliance-grade documentation with 100% accuracy and coordinated follow-ups across USCIS, UNHCR, IOM, and U.S. Embassy stakeholders.

Pursuing a Master’s degree in International Relations at International Leadership University.

Earned a Bachelor of Laws (LL.B.) from Moi University.

Completed a Post Graduate Diploma in Law at the Kenya School of Law.

Completed a Master’s degree in Research & Public Policy at Maseno University.