Edward Gascon

I am an experienced customer service representative with proven performance handling inbound calls, chat and email channels for global brands. I bring strong compliance knowledge, account review experience, and a C2 level of English to ensure accurate and professional customer interactions.

My background includes roles at Foundever and Teleperformance where I managed high-risk account reviews, enforced compliance with policy, coordinated driver dispatches, and maintained detailed records to improve resolution and satisfaction. I adapt quickly to change and perform well under pressure.

I collaborate effectively with operations and cross-functional teams to optimize routing and service delivery while educating customers and resolving complaints efficiently. I seek roles where I can leverage my compliance experience, operational coordination skills, and customer-focus to drive measurable service improvements.