Open to opportunities

Edward Garcia

@edwardgarcia

Message

Seasoned business professional with expertise in operations management.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my management skills in a dynamic environment, focusing on team development and operational efficiency.

I am a seasoned business professional with extensive experience in various industries, particularly in banking and retail. My career has been marked by a proven ability to resolve complex problems and foster positive relationships with both customers and associates. I pride myself on my excellent interpersonal and communication skills, which have been instrumental in ensuring customer satisfaction and maintaining strong professional relationships.

Throughout my career, I have held significant managerial roles, including my current position as Evening Operations Manager at Hannaford Supermarket, where I promote positive associate relations and manage retail operations. My previous experience as a Manager at New Hampshire Federal Credit Union allowed me to develop strategic plans and improve service quality, resulting in substantial growth in both deposits and loans. I am committed to driving success through effective team management and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Evening Operations Manager

Current

Hannaford Supermarket

Jan 2016 - Present (9 years 4 months)

Managed evening retail operations, ensuring compliance with company policies and promoting positive associate relations. Focused on merchandise quality, customer service, and maintaining store safety standards. Coached management on performance and change management.

retail management Customer Service Compliance Team Leadership Payroll Processing Merchandise Coaching Relationship Management

Manager

New Hampshire Federal Credit Union

Jan 2003 - Jan 2016 (13 years)

Oversaw two credit union offices, managing staff performance and delivering quality member service. Developed strategic plans and budgets, and built a centralized lending department, significantly increasing deposits and loans.

Credit Union Management Strategic Planning Member Services Budgeting Loan Processing Relationship Building Performance Management Compliance Team Collaboration

Manager in Training

Irving Mainway

Sep 2003 - Oct 2003 (1 month)

Participated in training programs to develop management skills in a retail environment, focusing on operations and customer service.

Customer Service Team Leadership Problem Solving Communication Inventory Management Compliance

Sales Associate

Home Depot

May 2002 - May 2003 (1 year)

Provided customer service and sales support in a retail environment, assisting customers with product selection and inquiries.

Customer Service Sales Support Product Knowledge Communication Teamwork Problem Solving Inventory Management Time Management

Branch Manager

KeyBank

Jan 1999 - Jan 2001 (2 years)

Managed a bank branch with a focus on growth and profitability, achieving significant revenue and loan business increases while overseeing staff performance.

Revenue Loan Processing Performance Management Sales Planning Customer Relationship Management Compliance Financial Analysis Team Leadership

Assistant Branch Manager

Citizen Bank

Jan 1999 - Jan 1999 (0 months)

Assisted in managing branch operations and sales staff, exceeding sales goals and improving staff performance through targeted training and follow-up.

Sales Management Staff Training Customer Service Performance Relationship Management Sales Strategy Team Coordination Compliance Financial Services

Branch Manager

First Savings of New Hampshire

Jun 1996 - Jan 1999 (2 years 7 months)

Led the establishment and growth of a new branch, managing operations and staff while gaining significant loan authority and developing back-office functions.