Edward Azuonye
@edwardazuonye
I help customers thrive by combining fintech support, operations coordination, and issue resolution.
NigeriaWhat I'm looking for
I’m a customer success and operations professional with experience across fintech, banking, and hospitality. I focus on “issue resolution,” “client communication,” and delivering exceptional customer experiences from first contact through follow-up.
At OPay, I assisted customers with account, transaction, and service-related inquiries in a fast-paced fintech environment. I managed multiple requests and escalations across support channels, and I identified recurring issues to help improve operational processes.
Previously at United Bank for Africa (UBA) and Almuzian Corporate Housing, I supported banking products and guest journeys through accurate, compliant service. I coordinate with internal teams to resolve concerns, maintain accurate records, and use proactive communication to strengthen satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
United Bank for Africa (UBA)
Provided customer support for banking products, account inquiries, and service requests. Built customer relationships through effective communication and ensured compliance with banking procedures while maintaining accuracy and confidentiality.
Customer Support / Operations Associate
OPay
Assisted customers with account, transaction, and service-related inquiries in a fintech environment. Handled multiple requests, escalations, and follow-ups, and provided feedback on recurring issues to improve operational processes.
Operations & Guest Experience Associate
Almuzian Corporate Housing
Managed guest communication across inquiries, reservations, check-ins, and post-stay support. Resolved guest concerns by coordinating with housekeeping, maintenance, and internal operations teams while handling escalations and improving service delivery.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Economics
Earned a BSc in Economics from Ajayi Crowther University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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