Eduardo Sanchez

Manage 31 active property insurance claims, coordinating operational work from intake through resolution and closure. Supervise two team members and coordinate with public adjusters and other stakeholders on complex cases.

Evaluated approximately 2-3 new leads per day through client calls, preliminary qualification, and information review. Coordinated approximately three initial appointments per week, customer follow-up, and plumbing service scheduling.

Supervised 10-16 employees across reception, claims intake, inspections, statements, documentation, follow-up, and negotiations. Coordinated administrative workflows in an operation receiving approximately 20-30 new claims each month.

Supported cross-department administrative work, claims documentation, and operational follow-up before promotion to Administrative Supervisor.

Coordinated administrative operations for a moving services business with five trucks and approximately 2-6 jobs daily. Managed job completion records, customer invoicing, billing inquiries, and routine office administration.

Supported office administration, customer communication, operational records, and scheduling; promoted to Office Manager in July 2022.

Designed, tested, and published interactive Instagram filters using Spark AR and managed the production process independently.

Supported corporate electronics sales, customer relationships, invoicing, inventory control, and administrative work.

Pursuing a Professional Certification in AI Agents and Automation with Claude, associated with Universidad Monteávila.

Earned a degree in Electronic Engineering with a concentration in Telematics from Universidad de Falcón, Venezuela, from 2018 to 2022.

Completed coursework in Conflict Analysis & Negotiation Methodology and Business Performance Indicators for Decision-Making.

Completed professional training in Professional Broadcasting & Voice Training.

Completed training in Security Incident Management in Automation & Control.

Completed training in Assertive Communication & Public Speaking.

Completed training as a Community Manager.

Earned a certificate in advanced professional English from The Language Academy, Punto Fijo, Venezuela.