At Mother Modern Plumbing, I managed inbound plumbing leads across phone, text, email, and online platforms, qualifying prospects and converting leads into scheduled service appointments.
At Car Five Sales, I reached out to new and past leads to schedule showroom appointments and test drives. I also provided vehicle information and updated CRM interaction logs.
As a Supervisor at Agents Only, I directed a team of approximately 15 agents and created professional development plans with individualized coaching.
Earlier, I handled customer service and retention at AT&T Customer Service and Teletech, resolving inquiries, processing payments, and supporting upsells. At Hernandez Backhoe Plumbing Service, I coordinated workflows across field crews and handled fleet fueling, invoicing, and weekly payroll.
