Open to opportunities

Jesús Fernando Monsreal Hernandez

@jessfernandomonsreal

Message

Customer Support and Sales Development professional combining high-volume CX with qualified B2B lead generation.

Mexico

Message

What I'm looking for

I’m looking for a role where I can combine high-quality customer support with B2B sales development—using CRM, multichannel communication, and qualified lead generation to drive pipeline growth and retention, ideally with remote flexibility.

I’m a customer support and sales professional with 7+ years of experience supporting international clients in healthcare, utilities, travel, finance, and technology. I manage inbound and outbound communication in fast-paced, high-volume environments, resolve complex issues, and maintain strong customer satisfaction.

I also bring B2B prospecting and revenue support experience—identifying client needs, qualifying decision-makers, and updating pipelines in CRM systems. From working with enterprise technology clients including AWS, Intel, and CloudBees to managing account support and lead generation campaigns, I’m driven to turn customer conversations into qualified opportunities and long-term retention.

Experience

Work history, roles, and key accomplishments

Sales Agent

IntouchCX

Mar 2025 - Jun 2025 (3 months)

Handled high-volume inbound U.S. sales calls for ignition interlock devices, guiding customers through DUI compliance requirements and the purchasing/installation process. Maintained CRM records and coordinated documentation and installation scheduling to support conversion and customer satisfaction KPIs.

Inbound Sales Customer Support DUI Compliance Guidance CRM Management Product Selection Customer Satisfaction

Marketing Account Manager

Agencia Invasivo

Nov 2023 - Jan 2025 (1 year 2 months)

Managed client accounts from onboarding through delivery, serving as the primary point of contact for inquiries and issue resolution. Coordinated internal teams to deliver tailored marketing solutions and tracked project progress and feedback using CRM tools.

Account Management Client Onboarding CRM Tools Performance Reviews Strategic Recommendations

Business Development Executive

Infotech Soluciones Globales

Jun 2023 - May 2024 (11 months)

Executed B2B lead generation and prospecting campaigns for enterprise technology clients, qualifying decision-makers for cloud infrastructure and software opportunities. Researched prospects with LinkedIn Sales Navigator and ZoomInfo, managed CRM pipeline updates, and scheduled discovery calls to advance sales opportunities.

Lead Generation LinkedIn Sales Navigator ZoomInfo Outbound Outreach Lead Qualification Discovery Calls Consultative Selling

Customer Service Specialist

Wipro

May 2022 - May 2023 (1 year)

Provided customer support for Molina Healthcare members, assisting with health insurance coverage, benefits, and eligibility questions. Processed PCP changes, reviewed documentation for medical procedures and approvals, and maintained detailed case history in CRM systems to meet quality and satisfaction metrics.

Healthcare Customer Support PCP Change Requests Case Management Documentation Review CRM Systems

Customer Service Representative

Tata Consultancy Services

Dec 2020 - May 2021 (5 months)

Handled inbound customer support for Southern California Edison, addressing electrical service issues, outages, and account inquiries. Performed initial troubleshooting, created service tickets, coordinated technician dispatch, and documented hazard reports and cases in internal systems.

Utility Customer Support Outage Coordination Troubleshooting Service Dispatching Hazard Reporting Case Documentation Ticketing Systems

Sales Agent

AB&TS

May 2020 - Nov 2020 (6 months)

Generated qualified leads for U.S. roofing repair and replacement campaigns through high-volume outbound cold calling. Qualified homeowners based on property needs and timelines, scheduled consultations with field sales teams, and tracked call logs and leads in CRM for pipeline growth.

Cold Calling Lead Qualification Appointment Setting Sales Pipeline Roofing Sales Prospect Needs Assessment

Customer Service Agent

Teleperformance

Aug 2017 - Jan 2020 (2 years 5 months)

Supported multiple international clients in a fast-paced contact center, resolving customer issues through high-volume inbound communication. Managed reservations, billing and account inquiries, documented cases in CRM/ticketing systems, and maintained quality assurance and customer satisfaction performance metrics.

Inbound Customer Support Documentation In Ticketing Systems Contact Center Performance

Education

Degrees, certifications, and relevant coursework

UTEG Americas

Marketing

2019 - 2020

Studied Mercadotecnia, covering advertising, branding, market research, and marketing strategies including digital, traditional, and social media channels.