Open to opportunities

Eduardo Chavez

@eduardochavez

Message

Field operations and customer insights leader improving territory performance and service.

United States

Message

What I'm looking for

I’m looking for a field- and data-informed role where I can lead territory operations, train teams, and turn customer and survey insights into clear executive reporting that drives growth.

I’m a results-driven operations and customer service professional with 5+ years of experience across retail management, field operations, and business support roles. I’m a bilingual leader skilled in team coordination, client relations, and translating operational insights into action. I lead training and execution in high-volume environments to help teams meet and exceed goals.

Across multiple programs, I manage logistics and resource allocation for multi-location territories, oversee market training initiatives, and design data collection to support executive decision-making. From synthesizing 700+ respondent survey findings into executive reports to coordinating Salesforce- and CRM-driven workflows, I focus on process improvement, clear reporting, and coaching that drives measurable performance.

Experience

Work history, roles, and key accomplishments

Current

Experience Consultant (SME)

Current

Samsung Program

Feb 2026 - Present (2 months)

Served as the primary SME for the Samsung Mobile ecosystem, educating retail associates on product synergy, software integration, and premium sales positioning.

Subject Matter Expertise Retail Associate Training Product Ecosystem Knowledge Software Integration Customer Engagement Sales Enablement

Current

Key Holder / Shift Leader

Current

Office Depot

Jun 2025 - Present (10 months)

Oversee store opening/closing, complete cash reconciliation, and delegate tasks to ensure smooth daily operations and service delivery.

Store Operations Task Delegation Team Coordination Customer Service

Field Sales Manager

Samsung Program

Oct 2025 - Feb 2026 (4 months)

Managed operations and logistics strategy for 97+ retail locations and led traveling market training to equip store teams to meet and exceed goals.

Territory Management Resource Allocation Process Improvement Sales Training Market Coaching Performance Management Travel Based Enablement

National Insights Manager

Meta Program

Feb 2025 - Oct 2025 (8 months)

Oversaw data collection and market insights strategy for national US and Canada operations, designing surveys for 700+ respondents and synthesizing results into executive reports.

Market Insights Survey Design Data Collection Data Analysis Executive Reporting Strategy Development