Edrie Anna San Jose

I undertake the crucial responsibility of liaising with medical providers to
procure comprehensive medical records and bills. My role involves
reaching out to these providers, ensuring the timely submission of
requests, and following up diligently to expedite the process.
It's imperative that I meticulously verify the accuracy of the obtained bills
and records, ensuring they align with our clients

I lead a team of 13 technicians, ensuring they work efficiently and meet
quality standards. I provide leadership, set clear goals, and conduct
performance evaluations. I develop training programs to enhance
technical skills and coordinate workflow to meet deadlines. Strong
communication and collaboration are key, along with monitoring
performance metrics and implementing improvement strategies.

Successfully managed and provided exceptional service to a high-profile
platinum customer, catering to their diverse needs spanning across
multiple platforms, including Internet, TV, Landline, and Cellphone. This
led to consistent customer satisfaction and retention. Furthermore, I
demonstrated strong leadership skills as a Subject Matter Expert,
overseeing and directing team members

Implemented efficient email formatting system for clients, enhancing information presentation and user experience. Achieved quarterly sales record of 580 units by employing persuasive techniques to secure cargo jobs with truck drivers, resulting in significant revenue generation. Excelled as training assistant, providing comprehensive support for onboard employees to succeed in their roles.