Michael John Sumayo

Handled high-volume inbound/outbound client intake, qualified leads by assessing case viability, scheduled consultations, and maintained compliant case records while meeting conversion and quality targets.

Conducted call analyses, delivered coaching to brokers, enforced compliant sales processes, and drove KPI improvements through targeted feedback and incentives.

Served as pioneer lead for the Philippines office, liaised between NZ management and remote staff, oversaw daily operations, and ensured alignment with company standards and productivity goals.

Delegated leads to brokers, managed workforce scheduling and breaks, coordinated marketing flow to match agent availability, and monitored attendance to maximize sales output.

Led sales front-line operations for ANZ energy accounts, handled inbound/outbound inquiries, generated warm leads via targeted probing, and supported brokers to increase conversions.

Supported attorneys with case preparation and administrative tasks, assisted with document management and client communications to streamline legal workflows.

Coached and trained CSRs, handled escalations and complex issues, and supported performance strategies to meet KPIs and retain customers for Comcast Xfinity support.

Provided technical support for cable, internet, and home phone services across US regions, met performance targets, and performed cross-selling to drive revenue.

Completed a Bachelor of Science in Accounting Technology with coursework in accounting principles and related subjects.

Completed secondary education at Tangub Christian Academy prior to tertiary studies.