At Miratech Corporation Ltd, I managed IT operations and infrastructure projects for major banking clients, including a nationwide server infrastructure deployment for the Ministry of Social Policy across 1500+ locations, delivered within six months.
I implemented ITIL-based incident, problem, and change management processes and led the implementation of service desk software to automate ITSM processes. I also worked with distributed teams of internal staff and outsourced vendors, improving SLA compliance and incident resolution through process optimization.
Since January 2015, I’ve managed end-to-end operations for a product-based health and wellness business, including product development and launch, suppliers, and online sales channels. I’ve also defined product positioning and strategies and managed budgeting and customer feedback.
