DRDaniel Raether
@danielraether
Experienced IT service leader driving incident management, automation, and cross-functional delivery.
PolandWhat I'm looking for
I am an IT service management leader with deep hands-on expertise in incident, problem and change leadership, system integration, monitoring, alerting, automation and building cross-functional squads. I have led transitions, established ITIL standards, improved processes and managed major incidents across multi-national teams, delivering business continuity and KPI-driven outcomes.
As a founder and practitioner, I combine technical system knowledge with strategic project transition experience and strong stakeholder communication up to C-level, repeatedly delivering operational improvements and reliable service delivery in enterprise environments.
Experience
Work history, roles, and key accomplishments
Major Incident Manager
IU International University IT Services GmbH
Jan 2023 - Present (3 years 1 month)
Implemented major incident processes, business continuity measures, policies and KPIs, and led deployment and handling of major incidents to ensure service resilience.
SME Team Lead
Wipro IT Services Poland Sp. z o.o.
Jan 2018 - Jan 2023 (5 years)
Led SME team and managed transitions, incident and major incident response, implementing process improvements and ITIL standards to improve incident resolution and service stability.
Founder
CAD Computer-Aided Design
Jan 2016 - Jan 2018 (2 years)
Founded and ran a CAD services company, overseeing project delivery, client management and technical design solutions for diverse clients.
Education
Degrees, certifications, and relevant coursework
Technical High School
Technical Diploma, Technical Studies
2007 - 2007
Earned a technical diploma from a technical high school.
BCBrandenburg University of Technology Cottbus–Senftenberg
Architecture
2011 -
Studied architecture at BTU Cottbus–Senftenberg (architecture studies).
CTCracow University of Technology
2013 -
Participated in an international program at Cracow University of Technology.
EKO/GWC Vocational Training
Vocational Training, System and Supply Technician
2002 - 2002
Completed vocational training as a System and Supply technician including a foreign internship.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Skills
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